Cancellation Policy
This Cancellation Policy applies to all GetFit clients enrolled in the 10-Week Lean Transformation Programme and any ongoing subscription-based services.
10-Week Reset Programme
• The 10-Week Reset Programme is a fixed-term commitment.
• Cancelling part-way through the programme does not entitle the client to a refund, partial refund, or credit, regardless of attendance, engagement, or results.
• Clients who choose to stop participating before the programme ends will still be responsible for the full programme fee, which is paid upfront.
Subscription-Based Services
• Clients may cancel their ongoing subscription at any time, subject to the notice terms below.
• Cancellations must be submitted in writing (e.g. via email) and will only be confirmed once acknowledged by GetFit.
Notice Period
• A minimum of 14 days’ notice is required to cancel a subscription.
• Any payments due within the notice period will still be charged.
Effect of Cancellation
• Upon cancellation, clients will retain access to services until the end of the current billing period.
• After this time, all coaching access, programme materials, and support will be withdrawn.
• No refunds will be issued for unused time within a billing period.
Pausing Services
• Subscriptions cannot be paused unless explicitly agreed in writing by GetFit.
• Any agreed pauses are offered at GetFit’s discretion and do not alter the original terms of payment.
Exceptional Circumstances
• In exceptional cases (e.g. serious illness or injury), GetFit may, at its sole discretion, offer:
o A temporary pause, or
o Credit toward future services
• Supporting documentation may be required. Refunds are not guaranteed.
Acknowledgement
By enrolling in any GetFit programme or subscription, clients confirm that they have read, understood, and agreed to this Cancellation Policy.
Refund Policy
At GetFit, we are committed to delivering high-quality coaching and support throughout the entire 10-Week Reset Programme. Please read the following refund policy carefully before enrolling.
Payment Terms
• The 10-Week Reset Programme is paid in full upfront prior to the start date.
• By completing payment, clients agree to the terms outlined in this refund policy.
Refund Eligibility
• No refunds will be issued once the programme has started, regardless of participation level, missed sessions, or failure to follow the programme.
• This includes, but is not limited to, changes in personal circumstances, motivation, schedule conflicts, illness, or injury.
Cooling-Off Period
• Clients may request a full refund within 7 days of purchase, provided the programme has not yet begun and no programme materials, onboarding, or coaching services have been delivered.
• Refund requests must be submitted in writing via email.
Programme Commitment
• Results are dependent on client effort, consistency, and adherence to the programme. As such, results are not guaranteed, and lack of results does not constitute grounds for a refund.
Exceptional Circumstances
• In rare and exceptional circumstances (e.g. serious medical issues), GetFit may, at its sole discretion, offer:
o Programme credit for future services, or
o A partial refund
• Supporting documentation may be required.
Non-Transferable
• Programme access and payments are non-transferable to another individual.
Acknowledgement
By enrolling in the 10-Week Reset Programme, clients acknowledge that they have read, understood, and agreed to this refund policy.